Asesores de Cobranzas
Core
Managing payment of overdue debts for intangible products (loans, insurance, cards) by contacting clients to establish payment plans and maximize recovery.
Role type
Collection Advisor (Early Stage Debt)
Builds
Payment recovery plans for consumer loans and financial services
Domain
Fintech / Consumer Lending
Deliverable
client delivery
Required skills
Debt collection experience, financial analysis, digital platform proficiency, Excel, assertive communication
Preferred skills
Call center experience in financial products, coaching participation
Technologies
Excel, digital platforms, chat, email
Responsibilities
Contact clients via multiple channels to establish payment plans, align with market practices and legislation, report customer needs for process improvements, participate in continuous improvement plans
Seniority
Junior to Mid-level, part-time