Reception and Helpdesk Support Supervisor
Core
Manage reception operations, helpdesk support, and visitor services for a corporate office, ensuring seamless guest experiences and administrative efficiency.
Role type
Reception and Helpdesk Support Supervisor
Builds
Visitor welcome experience, meeting room bookings, and helpdesk service support
Domain
Corporate Services / Office Administration
Deliverable
product features
Required skills
Reception management, Helpdesk support, Visitor coordination, Meeting room booking systems, Microsoft Outlook, Microsoft Teams, Communication, Attention to detail, Customer focus, Time management, Organizational skills
Preferred skills
Problem-solving, Flexibility, Complaint handling, Safety compliance
Responsibilities
Answer and transfer telephone calls professionally, deliver professional welcome to clients and guests, maintain clean and organized workspace, liaise with security and other departments for pass preparation and guest updates, maintain and update reception manuals, provide support across facilities service lines, assist and maintain Helpdesk service support, ensure compliance with safety policies and procedures, coordinate cover for leave and sickness, handle meeting room and hospitality requests via shared inbox.
