ServiceNow Solution Architect (w/m/d)
Core
Design and implement scalable ServiceNow platforms integrating modern technologies and cross-domain processes for existing structures.
Role type
Senior ServiceNow Solution Architect
Builds
Scalable ServiceNow solutions for Customer Service Management (CSM), HR Service Delivery (HRSD), and digital service processes
Domain
IT Service Management / Enterprise Architecture
Deliverable
production ML models
Required skills
ServiceNow platform expertise, CSM, HRSD, system integration, transformation projects, technical leadership, regulated industry knowledge, AI/automation functions
Preferred skills
Public Sector or Energy industry experience, Now Assist knowledge, CSA/CAD/CIS-CSM/CIS-HRSD certifications
Technologies
ServiceNow, Now Assist
Responsibilities
Develop technical platform strategies and solution architectures, integrate ServiceNow into existing system landscapes, lead interdisciplinary project teams, optimize service processes using AI-driven features
Seniority
Senior, hands-on IC
