IT-Service Desk Mitarbeiter (m/w/d)
Core
Provide 1st and 2nd level IT support to employees across Germany via phone, remote, and ticketing systems, ensuring reliable IT operations in a Microsoft environment.
Role type
IT Service Desk Specialist (1st/2nd Level Support)
Builds
IT support services for a nationwide facility management and cleaning company
Domain
IT Services / Facility Management
Required skills
Microsoft 365, Active Directory, Entra ID, SharePoint, Teams, hardware setup, ticketing systems, user training, documentation
Preferred skills
2nd-level support experience, complex problem solving
Technologies
Microsoft 365, Exchange Online, Windows 11, Active Directory, Entra ID, SharePoint, Teams
Responsibilities
Handle 1st-level support tickets via phone and remote; set up and configure laptops, smartphones, phones, and printers; assist users with Microsoft 365 applications; support 2nd-level team with complex issues; create user documentation and conduct training sessions
Seniority
Entry-level to Junior