Senior Vice President, CX
Core
Leads the Customer Experience capability, shaping how insights, strategy, and customer understanding drive business growth across the agency and client portfolio.
Role type
Senior Vice President, Customer Experience (Strategy & People Leadership)
Builds
Customer Experience capabilities, integrated marketing strategies, and high-performing teams
Domain
Healthcare/Pharmaceutical Media Agency
Deliverable
dashboards & analysis
Required skills
Executive leadership, strategic planning, customer insights, experience strategy, integrated marketing, team development, new business development
Preferred skills
Agency experience, healthcare/pharmaceutical industry experience
Responsibilities
Define vision and strategy for the CX team, serve as executive strategic advisor to senior clients, lead and mentor CX leaders, drive new business development and strategic client partnerships
Seniority
Senior, executive leadership