Service Delivery Manager – Application Support / Production Operations
Core
Lead global application-support service delivery and production operations for trading, investments, and financial asset management systems.
Role type
Senior Service Delivery Manager (Application Support / Production Operations)
Builds
Global managed-support services for financial clients
Domain
Financial Services / Application Support / Production Operations
Deliverable
client delivery
Required skills
Service Management, Incident Management, SLA Management, ITSM, Stakeholder Management, Operational Leadership, Continuous Improvement, Risk Management, Performance Reporting, Capacity Planning, Automation
Preferred skills
Asset-management experience, Financial-services domain knowledge, Support consolidation experience, AI-assisted support, Automated runbooks, Self-healing capabilities
Technologies
PowerBI, Tableau, Remedy, Helix, ServiceNow, Salesforce, FiveTran, Coric, Trading Systems, Cloud services, APIs, Integrations, Observability