Services Technician
Core
Perform installation, modification, repair, testing, and servicing of systems and communications equipment including hardware, peripherals, software configuration, and network/data cabling.
Role type
Services Technician (IT Infrastructure)
Builds
Operational IT infrastructure and communication systems for enterprise clients
Domain
IT Services / Network Infrastructure
Deliverable
client delivery
Required skills
hardware and peripheral repair, network and data communication equipment installation, remote device management, basic scripting, testing and documentation, LAN/WAN knowledge
Preferred skills
troubleshooting user experience issues, cost-effective problem resolution
Technologies
switches, routers, firewalls, VPN devices, desktop remote control products
Responsibilities
Perform hardware and peripheral repairs to minimize customer downtime; Provide telephone support for a geographically dispersed user community; Install, test, and configure network and data communication equipment; Execute basic and high-level testing and documentation
Seniority
Entry to Mid-level, hands-on IC
