Sr. Business Analyst
Core
Analyze Digital Employee Experience (DEX) data to drive profits, reduce costs, and improve end-user experience using Nexthink and enterprise systems.
Role type
Sr. Business Analyst (IT Operations & DEX)
Builds
Proactive, experience-focused IT services and operational improvements for clients and internal stakeholders.
Domain
IT Operations / Digital Employee Experience (DEX)
Deliverable
dashboards & analysis
Required skills
Business analysis, process improvement, requirements elicitation, business case development, data analysis, reporting, presentation skills
Preferred skills
ITSM tools (ServiceNow), ERP (SAP), CRM platforms, dashboarding/BI tools
Responsibilities
Analyze DEX data to identify opportunities to drive profits and reduce costs; Elicit and document business and functional requirements for DEX initiatives; Develop business cases, process maps, and impact assessments; Refine incident categories, workflows, and runbooks based on data insights; Monitor DEX performance indicators and recommend actions to improve stability and satisfaction; Create and deliver executive summaries communicating technical insights.
Seniority
Mid-level, hands-on IC
