DATA ANALYST
Core
Analyze and process escalated automated incidents, implement and monitor activity indicators for Front Office support and automated parks, and prepare data for project management committees.
Role type
Data Analyst (Operations & Incident Management)
Builds
Daily, weekly, and monthly activity reports; dashboard prototypes for project managers; validation of development solutions.
Domain
IT Operations / Automated Systems / Digital Services
Deliverable
dashboards & analysis
Required skills
Data analysis, problem-solving, Excel, SQL, Power BI, incident management processes, application deployment tracking
Preferred skills
Experience in similar roles, ability to synthesize and present data clearly
Technologies
Excel, SQL, Power BI
Responsibilities
Analyze and process escalated automated incidents; escalate incidents to N3 support and track resolution; produce daily, weekly, and monthly activity reports; propose indicator prototypes based on project manager needs; validate solutions produced by development teams; track deployment of new application versions.
Seniority
Mid-level, hands-on IC