Digital Product Analyst
Core
Support Gartner's service technology products and initiatives to drive client retention and enable service teams to deliver value through data-driven insights and analytics.
Role type
Digital Product Analyst (Product Management)
Builds
Services analytics and reporting systems, dashboards, and self-serve platforms for Gartner associates.
Domain
Business Intelligence / Data Analytics / Service Technology
Deliverable
dashboards & analysis
Required skills
Business intelligence, data visualization, SQL, Excel, data modeling, user journey mapping, requirement prioritization, data analysis, process improvement, automation, project management
Preferred skills
Salesforce reporting, Tableau CRM, AAS, Python, R
Technologies
SQL, Excel, Tableau CRM, Salesforce, Python, R, AAS
Responsibilities
Articulate user journeys and pain points to drive product priorities; Facilitate end-to-end delivery from use case identification to go-live; Collaborate with business teams to prioritize analytic requirements and define data models; Gather data structures and tools to guide development of analytics systems; Identify service usage patterns to recommend process improvements; Equip teams with data access and dashboards to manage territories and drive client engagement; Automate and streamline standard analysis/reporting delivery; Translate complex data findings into visual stories for decision-making; Evolve user experience with intuitive dashboards; Update or create training content.
Seniority
Mid-level, hands-on IC
