Dynamics 365 CRM & Power Platform Team Lead
Core
Lead and manage the Manila-based AI Business Solutions delivery team, ensuring effective deployment of consultants and contractors across ANZ engagements while delivering Dynamics 365, Power Platform, and Copilot Studio solutions.
Role type
Senior Team Lead, Microsoft AI Business Solutions (Dynamics 365 & Power Platform)
Builds
Scalable, AI-enhanced CRM and automation solutions for ANZ clients using Dynamics 365 and Power Platform
Domain
Enterprise IT Services, Cloud Solutions, CRM, Microsoft Power Platform
Deliverable
production ML models | product features | client delivery
Required skills
People leadership and team management, Dynamics 365 configuration and customization, Power Platform development (Power Automate, Canvas Apps, Model-driven Apps), Application Lifecycle Management (ALM), Stakeholder management, Solution design and architecture, Data migration, Project scope and risk management
Preferred skills
Copilot Studio expertise, ANZ market knowledge, Client-facing consulting experience
Technologies
Dynamics 365 (Sales, Customer Service, Field Service), Power Platform, Copilot Studio, ALM tools
Responsibilities
Lead and manage the Manila-based AI Business Solutions team, Partner with the ANZ Delivery Lead to forecast capacity and plan resourcing, Establish and uphold technical governance practices including design and code reviews, Translate complex business requirements into scalable AI-enhanced solutions, Mentor team members in resolving complex functional and AI-related challenges, Provide consulting services across the full delivery lifecycle, Manage scope, effort, escalations and stakeholder expectations, Represent Insight as a functional/technical leader in client-facing forums
Seniority
Senior, hands-on IC with people management