Senior Account Director
Core
Lead a high-profile CRM and CX portfolio for one of Australia's largest brands, acting as a trusted strategic advisor to senior stakeholders.
Role type
Senior Account Director (Agency)
Builds
Integrated campaigns, customer experience programs, and lifecycle marketing initiatives for major Australian brands.
Domain
Marketing Agency / Customer Experience (CRM/CX)
Deliverable
client delivery
Required skills
Strategic thinking, commercial acumen, CRM expertise, stakeholder management, team leadership, cross-functional collaboration, budget and profitability management.
Preferred skills
Experience with Salesforce Marketing Cloud, familiarity with Jira and Confluence.
Responsibilities
Lead senior client relationships and act as a strategic advisor. Provide guidance on CRM, CX, and digital initiatives. Oversee planning and delivery of integrated campaigns. Lead and mentor the account service team. Drive account performance by managing scope, timelines, and budgets. Identify growth opportunities and expand client partnerships.
Seniority
Senior, hands-on IC with leadership responsibilities