Mitarbeiter/in für die IT-Abteilung Schwerpunkt Servicedesk 2nd-Level (m/w/d)
Core
2nd-Level IT support specialist handling hardware/software troubleshooting, system updates, and incident escalation for hospital staff.
Role type
2nd-Level IT Service Desk Specialist
Builds
IT support services for hospital operations
Domain
Healthcare IT
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows OS administration, MS Office, ticketing systems, incident escalation, software installation
Preferred skills
Network administration, system administration, service desk processes
Responsibilities
Receive and resolve 2nd-level support tickets, perform on-site user support, analyze and fix hardware/software issues, qualify and escalate complex incidents, conduct quality control on ticket handling, install software and update client systems