IT-Mitarbeiter Service Desk (m/w/d)
Core
First point of contact for users regarding IT questions and technical issues within the transport and logistics sector.
Role type
Service Desk Technician
Builds
IT support services for internal users
Domain
Transport and Logistics
Deliverable
client delivery
Required skills
Windows OS, Microsoft Office, printers, networks, desktop hardware, incident management, service request handling, vendor coordination
Preferred skills
process improvement, project support, rollout implementation
Responsibilities
Receive, prioritize, and document user requests in a ticketing system; analyze error patterns and identify root causes; guide incident and service request resolution; support users with hardware and software issues; collaborate with internal IT teams and external vendors; assist in IT project implementation and rollouts; propose improvements to support processes.
Seniority
Entry-level to Mid-level