Senior Technical Support Engineer - US
Core
Provide product-focused technical resolution and deep investigation for complex AI security and data protection issues.
Role type
Senior Technical Support Engineer (SaaS/Cybersecurity)
Builds
Custom diagnostic utilities, automation scripts, and AI-integrated troubleshooting workflows
Domain
Cybersecurity, AI Trust Infrastructure, Data Loss Prevention (DLP)
Required skills
Python/Bash/PowerShell scripting, OS-level support (Windows/macOS), DLP domain knowledge, log analysis and forensics, API/web service debugging, SQL, ticket management systems
Preferred skills
AI agent ecosystem familiarity (Claude, Cursor, GitHub Copilot), MDM tool experience (Intune, Jamf, SCCM), AV/EDR exclusion configuration
Technologies
Cyera Endpoint, CrowdStrike, Microsoft Defender, SentinelOne, Zendesk, ServiceNow, Jira, Salesforce, Python, Bash, PowerShell, SQL
Responsibilities
Master complex technical challenges in AI security and DLP workflows; Drive complete technical ownership of support tickets from discovery to resolution; Engineer automation and internal tools to streamline investigations; Drive product impact by partnering with Product and Engineering teams; Elevate documentation and knowledge standards; Pioneer AI-driven support by integrating AI tools into workflows; Champion customer success and mentor Tier 1 engineers
Seniority
Senior, hands-on IC
