Senior Technical Support Engineer- Identity
Core
Senior Support Engineer building the support function from scratch for enterprise identity security customers, diagnosing complex issues and architecting support processes.
Role type
Senior IC technical support engineer (identity security)
Builds
Support knowledge base, AI agents for triage, and support workflows
Domain
Cybersecurity, Identity Security, AI
Deliverable
client delivery
Required skills
Identity security (IAM, PAM, IGA, non-human identity), Cloud IAM (AWS, GCP, Azure), Identity protocols (SAML, OAuth, OIDC, SCIM, LDAP, Kerberos, mTLS), Observability (Datadog, Splunk), SQL, JSON, YAML, HCL, Go/TypeScript debugging, AI tool integration
Preferred skills
None stated
Technologies
Okta, Entra ID, Active Directory, SailPoint, CyberArk, BeyondTrust, NXLog, MongoDB, S3, Datadog, Linear, Pylon, Slack, Claude, Gemini, MCP servers, HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager
Responsibilities
Lead end-to-end resolution of complex enterprise issues, diagnose distributed systems and data pipeline issues, partner with Product/Engineering to reproduce bugs and file tickets, build support knowledge base and runbooks, define SLAs and support workflows, build AI agents for automation
Seniority
Senior, hands-on IC
