English - Speaking Customer Experience Officers
Core
Handle client inquiries via live chat, email, and telephone while promoting products and maintaining high-level service.
Role type
Customer Experience Officer
Builds
Client relationships and service delivery for financial services clients
Domain
Financial services
Deliverable
client delivery
Required skills
client handling, product promotion, relationship management, multitasking, organization, computer literacy
Preferred skills
financial services sector experience
Responsibilities
Deal with clients' inquiries via live chat, email and telephone; Perform personal clientele analysis and taking actions as required; Handle client inquiries appropriately and ensuring that high level service is provided; Promote available products and services to clients; Develop and maintain excellent relationships with prospective and existing clients; Cooperate effectively with other departments as required