Arabic - Speaking Customer Experience Officer
Core
Handle client inquiries via live chat, email, and telephone while promoting products and maintaining high-level service in the financial services sector.
Role type
Customer Experience Officer
Builds
Client relationships and service delivery for financial products
Domain
Financial services
Deliverable
client delivery
Required skills
Arabic (fluent), English (fluent), client handling, multitasking, organization, computer literacy
Preferred skills
Financial services sector experience
Responsibilities
Deal with clients' inquiries via live chat, email and telephone; Perform personal clientele analysis and take actions as required; Handle client inquiries appropriately and ensure that high level service is provided; Promote available products and services to clients; Develop and maintain excellent relationships with prospective and existing clients; Cooperate effectively with other departments as required