Técnico de Suporte Informático - Porto
Core
Provide 1st and 2nd line technical support to users via phone and remote channels, diagnosing and resolving issues related to pharmaceutical software (scheduling, clinical records, billing, electronic prescriptions) while ensuring SLA compliance.
Role type
IT Support Technician (Pharmaceutical Software)
Builds
Operational continuity for pharmacy IT systems and software applications
Domain
Healthcare / Pharmaceutical IT
Deliverable
client delivery
Required skills
Pharmaceutical software troubleshooting, ticketing system management, user training facilitation, incident tracking, SLA adherence, analytical problem solving
Preferred skills
Windows Server and workstation administration, TCP/IP networking, hardware troubleshooting, database competencies
Responsibilities
Provide 1st and 2nd line technical support via phone and remote; Diagnose and resolve pharmaceutical software issues; Register and track incidents in ticketing systems; Identify recurring problems and collaborate with development teams; Ensure SLA compliance; Support user training on software functionality
