Associate Manager, AV Concierge
Core
Lead the day-to-day operations of the AV Support Concierge team, ensuring exceptional service delivery for conference room technologies, events, and executive support functions.
Role type
Senior IC AV Support Team Lead
Builds
Seamless conference room technologies, collaboration platforms, and live events for business stakeholders
Domain
Corporate services / Audio-Visual technology
Required skills
Team leadership and coaching, AV system troubleshooting and repair, Event production and coordination, Stakeholder management, Operational process design, Technical escalation handling
Preferred skills
CTS (Certified Technology Specialist) certification, Microsoft Teams Rooms certification, Executive-level event support experience
Technologies
Crestron, Poly, Cisco, Zoom, Microsoft Teams, Google Meet, Webex, ServiceNow
Responsibilities
Mentor and develop AV Support Concierge team members, Operate and maintain AV systems and peripherals, Coordinate pre-meeting AV checks for executive meetings and events, Monitor team performance against service levels, Produce operational reporting and service insights, Act as primary escalation point for complex technical issues
Seniority
Senior, hands-on IC with team leadership
