Sachbearbeiter :innen Eingangsbereich Jobcenter (w/m/d)
Core
First point of contact for citizens at the Jobcenter, managing public traffic flow, providing information on social benefits, and processing administrative tasks.
Role type
Administrative officer (public service)
Builds
Organized public service reception and administrative processing for social security beneficiaries
Domain
Public administration / Social services
Deliverable
dashboards & analysis
Required skills
Administrative processing, customer service, data entry, digital tool usage, social law basics, conflict de-escalation, document handling
Preferred skills
Knowledge of SGB II, experience in public administration, digital literacy
Responsibilities
Greeting and directing citizens, issuing information on benefits, documenting and routing citizen requests, processing application claims for travel and job search costs, supporting digital service adoption, administrative data management
Seniority
Entry to Mid-level