Teamleitung Besucherservice (m/w/d) in Voll- oder Teilzeit
Core
Leading the visitor service team for the German Spy Museum and the Germany Museum, managing operations in the shop, café, and ticketing areas.
Role type
Team Lead, Visitor Services
Builds
Visitor experience, ticket sales, café and shop operations
Domain
Museums, Tourism, Hospitality
Deliverable
product features
Required skills
Team leadership, Customer service, Cash handling, Sales, Shift management, Staff training, Scheduling, Conflict resolution
Preferred skills
Experience in tourism, hospitality, or retail
Technologies
None stated
Responsibilities
Organize and lead the visitor service team, work shifts in shop, café, and ticketing, coordinate staff absences, create and maintain the digital shift schedule, train new team members, act as first point of contact for guest issues
Seniority
Mid-level, hands-on IC