Clerk Support Supervisor
Core
Strategizing and monitoring daily activities of clerk support operations, investigating and resolving customer complaints, and coordinating with Legal & Compliance for claims execution.
Role type
Customer support team supervisor
Builds
Customer support operations and complaint resolution workflows
Domain
Financial services / Consumer credit
Deliverable
Dashboards & analysis
Required skills
Team leadership, performance management, policy development, data analysis, consumer law knowledge, CRM management, problem-solving
Preferred skills
Experience in sales or financial sector, knowledge of key performance indicators for customer experience
Technologies
Zendesk, Excel, Google Sheets, Power BI
Responsibilities
Strategizing and monitoring daily activities of clerk support operations, Overseeing and assessing clerk support staff activities, Train staff in clerk support areas and company policies, Investigating and resolving clerk support complaints, Assisting with the development and implementation of support policies, Generate reports on team performance and analyze data to identify trends
Seniority
Mid-level, hands-on manager
