Director, Business Operations
Core
Provide direction and oversight for Enterprise Business Operations, focusing on continuous improvement, governance, and operational excellence within a healthcare context.
Role type
Senior leadership business operations director
Builds
Operational strategies, governance structures, and membership-related initiatives for a health plan
Domain
Healthcare operations and business management
Required skills
Workforce strategy, stakeholder collaboration, compliance management, change management, data analysis, policy development, issue resolution, travel management
Preferred skills
Healthcare operations experience (Enrollment/Billing, Claims, Provider Data, Member Services, Medical Management), PMP certification, Lean Six Sigma certification
Technologies
Data analysis tools, technology platforms for operations
Responsibilities
Develop workforce strategy, drive adherence to service levels and compliance, act as a key driver for change, direct membership-related initiatives, facilitate design of policies and procedures, use data to drive continuous improvement, serve as escalation point for member/provider issues
Seniority
Director, strategic leadership and execution