Kundenberater Krankenversicherung (m/w/d)
Hybrid
Core
Advise customers comprehensively on statutory health insurance (GKV) benefits, insurance questions, and sick pay management; independently process customer requests and acquire new members.
Role type
Customer advisor for statutory health insurance
Builds
Sustainable customer care and customer satisfaction
Domain
Health insurance / Social security
Deliverable
client delivery
Required skills
Knowledge of social insurance law, GKV benefit area, customer advisory, sales or referral management, handling complex customer issues, structured and quality-oriented work
Preferred skills
Communication strength
Technologies
None stated
Responsibilities
Advise customers on GKV benefits and insurance questions; Process customer requests independently; Manage sick pay cases; Acquire new members; Maintain and expand the customer base
Seniority
Entry-level / Mid-level