IT Technical Support Specialist III
Core
Provides on-site and remote technical support to end users and site IT infrastructure by troubleshooting hardware and software problems.
Role type
Mid-level IT Technical Support Specialist
Builds
End-user computing environments and IT infrastructure support
Domain
Enterprise IT Support
Required skills
Hardware troubleshooting, Software installation and updates, Operating system support (Windows, macOS, iOS, Android), Network troubleshooting (LAN/WAN), Ticketing systems (ServiceNow), Active Directory, Data imaging
Preferred skills
ServiceNow experience, Large enterprise IT environment support
Technologies
ServiceNow, Windows OS, macOS, iOS, Android, Active Directory, LAN, WAN
Responsibilities
Troubleshoot hardware and software problems, Install software and updates, Resolve technical issues with networks, Provide end user training, Act as a technical resource for other specialists
Seniority
Mid-level, hands-on IC