Member Support Representative
Core
Provides comprehensive support to Fidelis and Wellcare members by addressing inquiries, conducting outreach, and assisting with enrollment in health plans including Medicaid, Medicare, and other Fidelis Care products.
Role type
Member Support Representative (Sales & Enrollment)
Builds
Member enrollment and retention for Medicaid, Medicare, and NYSOH plans
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Medicare/Medicaid product knowledge, consultative selling, eligibility determination, Salesforce documentation, community outreach, benefits explanation
Preferred skills
Bilingual (Spanish/Cantonese/Mandarin), prior Medicare/Medicaid sales experience, community relations experience
Technologies
Salesforce
Responsibilities
Identify prospective enrollees and determine eligibility, assist members in accessing healthcare and transportation services, answer application and service-related questions, conduct outreach and follow-up calls to educate members, research and document member inquiries regarding program eligibility, accurately document all interactions in Salesforce
Seniority
Entry-level to Mid-level, hands-on IC