Sachbearbeiter/-in (m/w/d) Feedbackmanagement am Standort Düsseldorf
Core
Handling and clarifying feedback, complaints, and suggestions from insured individuals regarding medical and social care services, acting as the interface between insured persons and the Medical Service.
Role type
Senior case management specialist (feedback & ombuds)
Builds
Internal clarification reports, public annual reports, quarterly internal statistics
Domain
Healthcare administration / Social law / Insurance
Deliverable
client delivery
Required skills
Case management, written report writing, telephone communication, research, stakeholder coordination, process improvement, data documentation, MS Office
Preferred skills
Experience with Medical Service (MD) guidelines, knowledge of medical/nursing/social law, handling emotional situations, proactive process development
Technologies
MS Office, internal databases