Health Benefit Rep (Bilingual Spanish)
Core
Educate and assist individuals in Monroe County, NY with enrolling in affordable health insurance coverage through the NY State of Health Marketplace, including Medicaid, Child Health Plus, and Qualified Health Plans.
Role type
Community field-based Health Benefit Representative (Enrollment Counselor)
Builds
Enrollment in public and private health plans for uninsured or underinsured individuals
Domain
Healthcare / Public Policy / Social Services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, Customer service, Public speaking, Community outreach, Data entry, CRM management, Regulatory compliance
Preferred skills
Managed care experience, Sales experience, Healthcare navigation, MS Office Suite, Salesforce
Technologies
NY State of Health Marketplace portal, Fidelis digital tools, Salesforce, CRM
Responsibilities
Educate consumers on plan features, eligibility, and cost-sharing; Assist with document submission and premium payments; Conduct public education events and forums; Maintain daily tracking and follow-up on leads; Ensure compliance with ACA and regulatory guidelines.
Seniority
Entry-level to Mid-level, field-based IC