First Level Support Techniker / Quereinsteiger (m/w/d)
Hybrid
Core
First-level IT support technician handling customer inquiries, ticket management, remote troubleshooting, and user access administration for non-profit organizations.
Role type
First Level Support Technician
Builds
IT support services and user access management for non-profit clients
Domain
IT Services / Non-Profit Sector
Deliverable
client delivery
Required skills
Customer contact, ticket system management, remote support, user account administration, Windows/Office 365/Teams/SharePoint support
Preferred skills
IT/Telecommunications training, First Level Support experience, digital transformation interest
Technologies
Windows, Microsoft Teams, SharePoint, Office 365, Ticketing Systems