KDC-Supervisor (m/w/d)
Core
Central 1st-level support supervisor for a cooperative bank, managing digital banking service via phone, email, and internet while leading a team.
Role type
Senior IC customer service supervisor (banking)
Builds
Digital banking services and payment processing
Domain
Banking / Financial Services
Required skills
Customer service, team leadership, digital banking knowledge, process optimization, data analysis, IT application proficiency
Preferred skills
Coaching and mentoring, organizational planning
Responsibilities
Plan staff scheduling and task allocation based on call volume, analyze call data to identify process improvements, maintain knowledge base and FAQs, prepare and document team meetings, mentor apprentices