Mitarbeiter/in IT-Support 1st & 2nd Level Support (m/w/d) in Vollzeit und unbefristet
Core
First and second-level IT support for internal users, handling hardware/software issues, device setup, and system administration.
Role type
IT Support Specialist (1st & 2nd Level)
Builds
IT infrastructure, user workstations, and support services for internal employees
Domain
Corporate IT / Helpdesk
Required skills
Windows Client/Server environments, Active Directory, Microsoft 365, Server configuration, Cloud management, Cybersecurity basics, Network troubleshooting, Printer management, IP Telephony setup, Time-tracking app support
Preferred skills
English language skills
Technologies
Windows, MS Office, Active Directory, Microsoft 365, IP Telephony, Servers
Responsibilities
Troubleshoot hardware and software issues via phone, email, and ticketing system; Set up and manage workstations, end devices, and user accounts; Document requests, solutions, and recurring problems; Collaborate on IT projects like rollouts, migrations, and system optimizations; Support IP telephony and app-based time tracking; Configure server systems for security and video applications; Assist with control applications and analysis tools.
Seniority
Mid-level, hands-on IC