IT Service Desk Engineer (m/w/d)
Core
Handling and resolving IT requests and incidents at the 1st-level support, managing IT hardware, and administering user accounts.
Role type
1st-level IT Service Desk Engineer
Builds
IT support services for end-users
Domain
IT Infrastructure / Helpdesk
Deliverable
client delivery
Required skills
Windows environments, Active Directory, M365 Administration, Service-Desk platforms, IT hardware setup, IT asset management, user onboarding/offboarding
Preferred skills
ServiceNow, ServiceDesk Plus
Responsibilities
Accepting and processing IT requests and incidents, classifying and documenting IT problems, escalating complex issues, maintaining and exchanging IT hardware, configuring IT end-user devices, managing IT assets, performing user administration
Seniority
Entry-level to Mid-level, hands-on IC