Mitarbeiter technischer Support / Supporthotline (w/m/d)
Core
Technical support specialist handling end-to-end ticket resolution, remote troubleshooting, and customer consultation for software solutions.
Role type
Technical Support Engineer
Builds
Resolved support tickets and documented knowledge base articles
Domain
IT Infrastructure and Software Support
Required skills
Windows Server administration, macOS support, Container system management, SQL querying, Service management, Permission administration, Product installation, Configuration management, Ticketing system proficiency, Remote troubleshooting, Structured problem analysis
Preferred skills
Virtualization solutions experience, Container technologies experience, Scripting experience
Technologies
Windows Server, macOS, Container systems, SQL, Ticketing systems
Responsibilities
Process and resolve assigned customer support tickets from prioritization to documentation, Perform remote technical measures on customer environments, Provide telephone consultation and advice on software solutions, Maintain and expand the knowledge base and create support documentation, Support new colleagues during onboarding