Client Service Desk Nord & Ost & West (m/w/x)
Core
Provide 1st & 2nd level IT support and manage IT infrastructure for clients via on-site visits, phone, and remote channels.
Role type
Client Service Desk Technician (IT Support)
Builds
IT infrastructure maintenance and client support services
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
1st & 2nd level support, IT infrastructure management, ticketing systems, Microsoft operating systems, problem-solving, documentation (via careerplan.io/jobs/1639800-client-service-desk-nord-ost-west-mwx-at-baseit)
Preferred skills
technical background, analytical thinking, teamwork
Responsibilities
Handle support cases via phone, email, and ticketing system; research and resolve IT issues; maintain and optimize client IT infrastructure; document support cases; collaborate on IT projects.
Seniority
Mid-level, hands-on IC