Customer Support Specialist (Full Remote - Philippines)
Remote · from Philippines
Core
First point of contact for customers on EverAI's AI companionship platform, handling onboarding, inquiries, and issue resolution.
Role type
Customer Support Specialist
Builds
Customer satisfaction and retention for an AI companionship platform
Domain
AI / SaaS
Deliverable
client delivery
Required skills
Customer support experience, troubleshooting, ticketing tools (Zendesk, Intercom), Discord, billing/subscription management
Preferred skills
Community management, Help Center content creation, product knowledge
Technologies
Zendesk, Intercom, Discord
Responsibilities
Respond to customer inquiries via email and other channels, troubleshoot product issues, handle billing and subscription questions, escalate technical issues, write empathetic replies, spot recurring issues and share feedback, suggest Help Center topics
Seniority
Individual Contributor