Referent (m/w/d) Kundendienst Administration & Aussendienststeuerung (befristet als Elternzeitvertre
Core
Administrative coordination and scheduling for customer service technicians in the window and door industry.
Role type
Customer Service Administration & Dispatch Coordinator
Builds
Customer service operations for WERU windows and doors
Domain
Construction materials (windows and doors)
Deliverable
dashboards & analysis
Required skills
Order processing, scheduling, data entry, CRM management, manual invoicing, MS Office (Excel), ERP systems
Preferred skills
Business administration degree (Fachwirt), 3+ years experience, high customer orientation, IT affinity
Responsibilities
Create and book orders for customer service technicians, schedule technicians, process incoming communication, create statistics and reports, generate manual invoices and credits, maintain CRM data, manage attendance plans
Seniority
Mid-level, operational support