IT Onsite Support Specialist
Core
Provide 2nd-level onsite IT support for end-user devices, applications, meeting rooms, and collaboration technologies across Perth and regional offices.
Role type
Senior IC IT Onsite Support Specialist
Builds
Operational IT services, user productivity, and meeting room infrastructure
Domain
Enterprise IT Support / End-User Computing
Required skills
Desktop/laptop hardware support, Operating systems, Microsoft 365, Networking (TCP/IP, DNS, Wi-Fi), ServiceNow, ITIL v4, Asset lifecycle management, CMDB, Security incident response
Preferred skills
Microsoft Intune, Windows Autopilot, Microsoft Teams Rooms, Digital engineering applications
Technologies
Microsoft 365, ServiceNow, Windows, Microsoft Teams Rooms, Intune, Autopilot
Responsibilities
Provide hands-on deskside support and resolve technical incidents, Perform meeting room health checks and AV system maintenance, Manage device provisioning, deployment, and decommissioning, Maintain accurate asset records in CMDB, Create and maintain Knowledge Base articles, Promote cyber security best practices
Seniority
Mid-level, hands-on IC
