Customer Success Manager (gn) Software-Lizenzen
Core
Advise B2B existing customers on software products and licensing models, guide them through the entire sales and decision-making process, and actively develop customer relationships.
Role type
Customer Success Manager (B2B Sales/Account Management)
Builds
Software and cloud solutions portfolio for B2B clients
Domain
Software licensing and cloud solutions
Deliverable
client delivery
Required skills
B2B customer advisory, sales process management, stakeholder coordination, relationship development, commercial understanding
Preferred skills
Experience in sales operations (Vertriebsinnendienst), knowledge of software licensing, familiarity with Navision or Dynamics 365, experience working with manufacturers or partners
Technologies
Navision, Dynamics 365, manufacturer portals
Responsibilities
Advise and support B2B existing customers on the software portfolio, guide customers through the entire offer and decision process, act as the first point of contact for software and licensing topics, coordinate internal and external stakeholders, collaborate with outside sales teams to ensure smooth information flow, maintain active exchange after contract signing to identify potential and develop relationships
Seniority
Mid-level, hands-on IC