Strategic WFM Analyst
Core
Own centralized forecast, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business.
Role type
Senior Strategic Workforce Management Analyst
Builds
Defensible FTE, BPO, and overtime spend strategies aligned with executive stakeholders
Domain
Healthcare staffing / Workforce Management
Deliverable
production ML models
Required skills
WFM maths (Erlang, shrinkage, AHT, SLA/ASA), financial analytics, SQL, Python, Google Sheets, executive communication, root-cause analysis
Preferred skills
None stated
Technologies
Google Sheets, SQL, Python
Responsibilities
Translate multi-LOB demand forecasts into capacity and budget requirements; model workforce and financial trade-offs; analyze demand-funnel changes; partner with Finance/Product/Operations; draft executive memos; conduct root-cause analyses; standardize planning frameworks; audit forecasting models
Seniority
Senior, hands-on IC
