Service Delivery Manager
Core
Support Global Customer Success and Account Management teams by managing client inquiries, onboarding, and case resolution to ensure workforce management solutions work effectively for clients.
Role type
Senior Service Delivery Manager
Builds
Client success outcomes and operational efficiency for global payroll and payments clients
Domain
B2B SaaS, Payroll & Payments, Global Workforce Management
Deliverable
client delivery
Required skills
Customer success management, end-to-end issue resolution, client onboarding, SLA management, process improvement, AI tool application for workflow optimization, case tracking, data validation, stakeholder coordination
Preferred skills
Additional languages beyond English, advanced AI tool usage
Technologies
Salesforce (SF), AI tools for service delivery
Responsibilities
Maintain high product proficiency across the entire suite, navigate internal resources to address issues end-to-end, complete individual client requests independently, collaborate with Account Managers and CSMs on case management, serve as a point of contact for internal and external stakeholders, support employee onboarding with ICP ensuring document compliance and GDPR adherence, offer improvements on ongoing processes, adhere to internal SLAs
