Investor Support Officer - (12 Month Max Term Contract)
Core
Provide professional customer service via email and telephony to market participants, listed entities, and retail investors, while managing compliance with the ASX Feedback framework.
Role type
Front-line Investor Support Officer
Builds
Customer support solutions and feedback management processes for the ASX Investor Support team
Domain
Financial markets / Securities exchange
Deliverable
client delivery
Required skills
Customer service, complaint management, CRM platform usage, stakeholder relationship management, process improvement, risk management awareness
Preferred skills
Financial markets knowledge, exchange/trading environment experience, Salesforce/ServiceNow proficiency, unsupervised work capability
Technologies
Salesforce, ServiceNow, Office Suite
Responsibilities
Manage incoming calls and cases, act as the voice of investors during incidents, manage complaints and feedback per policy, promote feedback awareness internally, suggest process improvements, uphold risk management frameworks, maintain CRM data integrity, update team knowledge base, facilitate external communication workflows
Seniority
Individual Contributor, operational level
