Senior Technical Success Manager, Emerging Enterprise - West
Core
Own customer deployment, adoption, and value realization for a portfolio of 30-40 emerging enterprise accounts across the Amplitude digital analytics platform.
Role type
Senior Technical Success Manager (Emerging Enterprise)
Builds
Customer deployment plans, success roadmaps, executive business reviews, and adoption strategies for analytics platforms.
Domain
B2B SaaS / Digital Analytics / Product Intelligence
Deliverable
production ML models
Required skills
Customer Success management, Technical Account Management, Enterprise software deployment, Data governance, Change management, Stakeholder engagement, Project management, Portfolio health monitoring, Renewal and expansion strategy, Product adoption enablement
Preferred skills
Digital analytics platform experience, Consulting background, Solutions delivery, Amplitude practitioner experience
Technologies
Amplitude, AI Agents, Data instrumentation, Taxonomy design
Responsibilities
Lead deployment planning and implementation including scoping, kickoff, and coordination of internal and partner teams; Track and manage risks and issues across active deployments; Monitor portfolio health using AI-augmented signals to drive adoption and renewals; Run live working sessions to drive product adoption and identify new use cases; Develop and maintain success plans tied to customer goals; Build and deliver executive business reviews connecting usage to business impact; Partner with Account Executives on renewals and expansion; Serve as the voice of the customer to shape product development; Develop repeatable playbooks and share best practices.
Seniority
Senior, hands-on IC