Customer Support (Season Contractor)
Freelance / independent contractor
Core
Seasonal customer support specialist resolving complex crypto-related issues (wallets, exchanges, tax reporting) for CoinTracker users during tax season.
Role type
Seasonal IC customer support specialist (technical/crypto domain)
Builds
Customer support operations for CoinTracker's tax and portfolio tools
Domain
Cryptocurrency / Financial Technology
Deliverable
client delivery
Required skills
crypto knowledge, deductive reasoning, technical support experience, written communication, problem solving
Preferred skills
chat/email support, Zendesk
Technologies
Zendesk
Responsibilities
Resolve complex customer inquiries regarding wallets, exchanges, and tax reporting; investigate ambiguous issues using evidence; document recurring issues and recommend workflow improvements; meet service-level and quality targets.
Seniority
Mid-level, seasonal contractor
