Online Support Representative
Core
Resolve customer queries and guide real estate professionals through the AI growth platform's features and functionalities.
Role type
Technical Customer Support Representative
Builds
Customer support for a proptech SaaS platform serving real estate agents
Domain
Proptech / Real Estate Technology
Deliverable
client delivery
Required skills
Technical customer support, front-end/back-end system understanding, HTML/CSS/SCSS/JavaScript, database knowledge, CRM systems, help desk software, Salesforce, communication, problem-solving, client education
Preferred skills
Real estate industry familiarity, Information Technology/Computer Science degree
Responsibilities
Respond to customer requests via chat and email, identify customer needs, analyze and report product issues, email clients with updates, report technical issues to Product Team, share feature requests and workarounds, gather customer feedback, assist in training junior specialists
Seniority
Individual Contributor