Consultant AI & Service Transformation - ServiceNow (m/w/d)
Core
Consulting role transforming ServiceNow platforms into AI-driven, agentic customer and employee service frontdoors.
Role type
Senior IC consultant (AI & Service Transformation)
Builds
AI-enabled service portals and agentic workflows for enterprise clients (via careerplan.io/jobs/15794-469475_48790-1-S-consultant-ai-service-transformation-servicenow-mwd-at-deloitte-gmbh)
Domain
IT Consulting / Enterprise Service Management / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow platform expertise, Generative AI and Agentic AI concepts, Business-Technology translation, End-to-End service design, Change management, Stakeholder management
Preferred skills
Experience with Workday, SAP, or Salesforce, ServiceNow certifications, Project management (PMP/Prince2), ITIL
Technologies
ServiceNow, EmployeeWorks (Moveworks), GenAI frameworks
Responsibilities
Advise leadership on GenAI use cases for service landscapes, Design agentic frontdoor solutions, Translate business requirements into functional/technical solutions, Establish prerequisites for AI services (data quality, governance), Collaborate with architects and delivery teams
Seniority
Mid-Senior, hands-on IC