Canada - Sr. Solutions Analyst (TAM-Clinical)
Core
Provide world-class customer support and resolve complex technical issues for cloud-based healthcare solutions serving long-term care and medical facilities.
Role type
Senior Solutions Analyst (Customer Support)
Builds
Cloud-based software for long-term care and medical facilities
Domain
Healthcare technology / SaaS
Deliverable
client delivery
Required skills
SaaS troubleshooting, RCA certification, knowledge base management, KCS methodologies, care delivery workflows, diagnostic tools, multi-tasking
Preferred skills
Prior PointClickCare application experience, Bachelors Degree
Technologies
PointClickCare application, help desk ticketing system
Responsibilities
Resolve complex technical issues via log analysis and problem recreation; author and update knowledge base content; mentor team members on troubleshooting; document issues across phone, email, chat, and web portal; exceed service delivery guidelines and KPIs.
Seniority
Senior, hands-on IC