Junior Technical Support Specialist
Core
Internal technical support specialist for B2B retail, diagnosing and fixing issues for account managers and operations teams.
Role type
Junior Technical Support Specialist
Builds
Internal tool stability and operational continuity for B2B retail teams
Domain
B2B Retail Technology
Deliverable
client delivery
Required skills
logical and analytical thinking, technical troubleshooting, data analysis, written communication, attention to detail
Preferred skills
SQL, Jira, CRM systems, Postman, Grafana, Kibana, travel tech domain knowledge
Responsibilities
Investigate and resolve technical issues reported by internal colleagues, analyze large volumes of technical data to find root causes, perform routine technical support tasks
Seniority
Junior, hands-on IC
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