Kundenberater/ in (w/m/d)
Core
Conduct regular feedback calls with customers, answer content-related questions about the course of cooperation (phone and written), and provide email support for inquiries from existing customers to ensure and improve customer satisfaction.
Role type
Customer Success Specialist
Builds
Customer support and relationship management services
Domain
Business Services / Customer Support
Deliverable
client delivery
Required skills
Analytical thinking, structured thinking, organizational skills, result orientation, problem-solving, written communication in German, ability to follow processes, discipline, precision, handling performance pressure
Preferred skills
Customer service experience, customer communication experience, Customer Success experience
Technologies
None stated
Responsibilities
Conduct regular feedback calls with customers, Answer customer questions about cooperation progress, Provide email support for existing customers, Ensure and improve customer satisfaction
Seniority
Entry to Mid-level, individual contributor (via careerplan.io/jobs/1547665-kundenberater-in-wmd-at-dmv-gmbh)