IT-Support-Spezialist (m/w/d)
Hybrid
Core
IT support specialist handling service desk operations, incident resolution, and service management processes for a shipyard.
Role type
IT support specialist (Service Desk)
Builds
IT service operations and support for a shipyard
Domain
IT services / Shipbuilding
Deliverable
client delivery
Required skills
ITIL knowledge, incident/problem/change management, ticketing systems, workplace technologies, German (fluent), English (fluent)
Preferred skills
mentoring, knowledge base creation, project participation
Responsibilities
Process tickets within SLA, analyze and resolve IT incidents, escalate complex cases, communicate with internal and external clients, maintain and improve ITIL/service management processes, support IT projects, mentor team members, build knowledge bases and training materials
Seniority
Mid-level, hands-on IC